Your Wellbeing is our Top Priority

PROTOCOLS

Keeping you safe begins with keeping our valued hotel associates safe. Our dedicated COVID-19 task force has developed a multi-pronged approach to health and wellbeing, which stresses cleanliness, hygiene standards, regular education, and training.

Our associates are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed below.

To Ensure Comfort  

• Guest laundry and dry cleaning services will be available using contactless pick-up and delivery protocols.
• Decorative pillows and bed runners have been removed.
• Collateral such as pens, notepads, and magazines have been removed.
• The hotel guest directory is available via QR code on our website.
• After checkout, rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.

Employee Standards

Health Checks

• Employees undergo daily temperature screening.
• Employees who show any signs of illness are asked to go home.
• Employees are also required to stay home if they have been in contact with anyone who has tested positive for COVID-19, or has been in close contact with somebody who is showing symptoms of COVID-19.

Personal Protection Equipment & Hygiene

• Employees will be provided and recommended to wear a face mask while on the property, except for inside administrative offices where employees are working at a safe distance.
• Employees will wear gloves if their responsibilities require them, such as housekeeping, public area attendants, food and beverage handlers, and anyone who may come in direct contact with guests. All employees have been provided training on proper usage and disposal of such items.
• Employees have been trained to wash their hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer every 60 minutes and immediately after any of the following activities: using the restroom, touching the face, cleaning, sweeping, mopping, smoking, eating, drinking, after removing any personal protective equipment, going on break and before or after starting a shift.
• Hand sanitizing stations have been placed in common areas throughout the resort as well as in employee back-of-house areas such as time clocks, break rooms, and locker rooms.
• Employees have been trained to sanitize their workstation and any shared tools/equipment before, during and after each shift or anytime the equipment is transferred to another employee.
• In our back-of-the-house areas, we are increasing the frequency of cleaning and focusing on high-touch areas like locker rooms, employee cafeteria and administrative offices.

Safe Greeting & Physical Distancing

• We have asked our employees to refrain from physical greetings such as kissing, handshaking or hugging, and to use noncontact methods of greetings instead.
• Employees have also been asked to practice physical distancing whenever possible.

Requests to Our Guests

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Circa 39 Hotel, you voluntarily assume all risks related to exposure to COVID-19.

For the safety of other guests and our employees, please take personal responsibility in following social distancing guidelines during your stay. Please take advantage of the sanitizing stations you will find strategically located around the property, and observe the following requests:

Health Checks

Circa 39 Hotel asks that you please cancel or reschedule your visit if:

• You are experiencing any symptoms of COVID-19 or running a fever. Please seek medical attention and contact us to reschedule your visit. Our cancellation rules have been relaxed, allowing for cancellations 3 days prior to arrival. Any reservation deposits will be refunded if notice is given 3 days prior to check-in date.
• You have been exposed to someone who has tested positive for COVID-19 in the last 14 days or have been in close contact with somebody who is showing symptoms of COVID-19.

Personal Protection Equipment & Hygiene

• Guests are recommended to bring and wear face masks at all times covering the mouth and nose while in public indoor and outdoor areas unless consuming food or beverages.
• Frequent hand washing or hand sanitizing is encouraged. Hand sanitizing stations are provided throughout the public areas.

Safe Greeting & Physical Distancing

• We ask that you keep a safe distance at all times when in line or waiting. We have added floor markings and signage in high traffic areas to help with physical distancing.
• Please swipe your own credit card where possible.
• Avoid shaking hands or engaging in any unnecessary physical contact.

Multi-Step Room Sanitizing Program

• Sanitization of all high-touch surfaces and guest room air by antimicrobial fogging.
• Additional air and surface sanitization by use of mobile hydroxyl air purifiers:
• Non-chemical devices that provide an environmentally-safe and scientifically-proven solution for destroying bacteria and viruses.
• FDA Approved, averaging 99.9% effectiveness in killing most known bacteria, viruses, and black mold, by sanitizing both air and surfaces.
• Detailed cleaning with Ecolab disinfecting products, approved by the U.S. Environmental Protection Agency (EPA) for use against SARS-CoV-2, the virus that causes COVID-19.
• Rooms are sealed and tagged as sanitized. Employees will not re-enter guest rooms after sanitization unless requested.