Conde Nast Traveler choice 2020
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Our Commitment to Cleanliness

Updated September 18, 2020
Subject to change without notice according to official regulations

Thank you for considering Circa 39 Hotel for your next vacation, and for your loyalty and flexibility during these unprecedented times. The Circa 39 team has been working diligently on revising standards and policies for each area of our operation, to ensure that a clean, safe, healthy environment is provided for our guests and staff. Guidelines from local and national health officials as well as industry best practices from around the world have been consulted in every instance. We are confident in our plan and excited to welcome you back to our boutique hotel!

Highlights

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General Detail Cleaning

We have increased the frequency of deep cleaning and disinfecting through the entire hotel using EPA approved cleaning products.

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social distancing

We ask that guests and employees utilize stairs when possible, or ride the elevator alone or with family members (up to 4).

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staff safety protocols

Every employee must have their temperature taken prior to entering the hotel and are required to wear a mask.

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Sanitized Check-In

All guest touchpoints will be sanitized after each transaction including EMV Credit Card Devices, pens, and registration countertops. Plexiglass sneeze guard barriers have been installed at the front desk. And room keys will be sanitized before and after each use.

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Food & Beverage

Snacks are available for purchase at WunderBar and a selection of fresh global cuisine is available at our friendly indoor/outdoor café Jules Kitchen.

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hospital-grade air purification

Indoor public areas and guest rooms are sanitized with all-natural UV Photohydroionization devices, scientifically-proven to destroy 99% of bacteria and viruses in both air and on surfaces.

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AHLA Safe Stay Member

The American Hotel & Lodging Association’s Safe Stay initiative is an industry-wide, enhanced standard of health and safety protocols designed to prepare America’s hotels to safely welcome back guests and employees as the economy reopens. These standards were developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting against the coronavirus and are rooted in recommendations from the Centers for Disease Control (CDC).

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Guest Rooms

In order to protect both our guests and team members, we will be minimizing the number of employees entering guest rooms during your stay and the frequency. Our revised standards and protocols for guest rooms include:

  • Daily housekeeping service remains our standard. To opt out of daily housekeeping, please notify the front desk.
  • Robes are available upon request.
  • Guest laundry and dry cleaning services will be available using contactless pick-up and delivery protocols.
  • Decorative pillows and bed runners have been removed.
  • Collateral such as pens, notepads, and magazines have been removed.
  • The hotel guest directory is available via QR code on our website.
  • After checkout, rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.

Multi-Step Room Sanitizing Program

  • Sanitization of all high-touch surfaces and guest room air by antimicrobial fogging.
  • Additional air and surface sanitization by use of mobile hydroxyl air purifiers:
    • Non-chemical devices that provide an environmentally-safe and scientifically-proven solution for destroying bacteria and viruses.
    • FDA Approved, averaging 99.9% effectiveness in killing most known bacteria, viruses, and black mold, by sanitizing both air and surfaces.
  • Detailed cleaning with Ecolab disinfecting products, approved by the U.S. Environmental Protection Agency (EPA) for use against SARS-CoV-2, the virus that causes COVID-19.
  • Rooms are sealed and tagged as sanitized. Employees will not re-enter guest rooms after sanitization unless requested.

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Food & Beverage

WunderBar

  • ‘Grab & Go’ continental breakfast options are available daily from 7 am.
  • Craft cocktails, beers, boutique wines and bar snacks are served from 11 am - 8:30 pm.

Jules Kitchen 

  • Open Wednesday - Monday from noon to 7 pm. Closed Tuesdays. View Menu

Take-Out and Delivery

  • Circa 39 hotel guests are welcome to consume take-out or delivery food items in our public spaces.

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Elevators

Elevator button panels are disinfected by an employee several times a day. We ask guests and employees to utilize stairs whenever possible. The maximum occupancy of each elevator is 2 people (4 if from same household). Face masks are required inside the elevators.

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Fitness Room

Only two guests are allowed in the gym at the same time. Please reserve your time at the Front Desk (max one hour). Facial coverings must be worn at all times in the Fitness Room. Gym equipment will be cleaned and sanitized several times a day. Disinfecting wipes and hand sanitizer are available for guests to use. The water fountain is not available as per city regulations. 

disinfecting lounge chairs

Public Areas Cleaning

We have increased the frequency of deep cleaning and disinfecting surfaces of public touchpoints throughout the day, including but not limited to elevator buttons, doorknobs, handles, faucets, handrails, pool chairs, trash-receptacle touchpoints, keypads, luggage carts, stairwells, fitness center, counters, dining surfaces, and seating areas. Our disinfectant products meet EPA criteria for use against SARS-CoV-2, the virus that causes COVID-19

Employee Standards

Health Checks

  • Employees undergo daily temperature screening.
  • Employees who show any signs of illness are asked to go home.
  • Employees are also required to stay home if they have been in contact with anyone who has tested positive for COVID-19, or has been in close contact with somebody who is showing symptoms of COVID-19.

Personal Protection Equipment & Hygiene

  • Employees will be provided and required to wear a face mask while on the property, except for inside administrative offices where employees are working at a safe distance.
  • Employees will wear gloves if their responsibilities require them, such as housekeeping, public area attendants, food and beverage handlers, and anyone who may come in direct contact with guests. All employees have been provided training on proper usage and disposal of such items.
  • Employees have been trained to wash their hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer every 60 minutes and immediately after any of the following activities: using the restroom, touching the face, cleaning, sweeping, mopping, smoking, eating, drinking, after removing any personal protective equipment, going on break and before or after starting a shift.
  • Hand sanitizing stations have been placed in common areas throughout the resort as well as in employee back-of-house areas such as time clocks, break rooms, and locker rooms.
  • Employees have been trained to sanitize their workstation and any shared tools/equipment before, during and after each shift or anytime the equipment is transferred to another employee.
  • In our back-of-the-house areas, we are increasing the frequency of cleaning and focusing on high-touch areas like locker rooms, employee cafeteria and administrative offices.

Safe Greeting & Physical Distancing

  • We have asked our employees to refrain from physical greetings such as kissing, handshaking or hugging, and to use noncontact methods of greetings instead.
  • Employees have also been asked to practice physical distancing whenever possible.

Requests to Our Guests

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Circa 39 Hotel, you voluntarily assume all risks related to exposure to COVID-19.

For the safety of other guests and our employees, please take personal responsibility in following social distancing guidelines during your stay. Please take advantage of the sanitizing stations you will find strategically located around the property, and observe the following requests:

Health Checks

Circa 39 Hotel asks that you please cancel or reschedule your visit if:

  • You are experiencing any symptoms of COVID-19 or running a fever. Please seek medical attention and contact us to reschedule your visit. Our cancellation rules have been relaxed, allowing for same-day cancellations. Any reservation deposits will be refunded.
  • You have been exposed to someone who has tested positive for COVID-19 in the last 14 days or have been in close contact with somebody who is showing symptoms of COVID-19.

Personal Protection Equipment & Hygiene

  • Guests are required to bring and wear facemasks at all times covering the mouth and nose while in public indoor and outdoor areas unless consuming food or beverages.
  • Frequent hand washing or hand sanitizing is encouraged. Hand sanitizing stations are provided throughout the public areas.

Safe Greeting & Physical Distancing

  • We ask that you keep a safe distance at all times when in line or waiting. We have added floor markings and signage in high traffic areas to help with physical distancing.
  • Please swipe your own credit card where possible.
  • Avoid shaking hands or engaging in any unnecessary physical contact.

Download Cleanliness Guidelines